Shield Platform Encryption for protected health information at rest

Key Takeaway

Shield Platform Encryption encrypts protected health information (PHI) at rest, but data stored before you turned it on stays unencrypted until you synchronize it with your active key material.

Shield Platform Encryption natively encrypts sensitive data, such as PHI and personally identifiable information (PII), while it is stored in Salesforce. Stored data is called data at rest. An Agentforce Health customer can use Shield Platform Encryption to address HIPAA requirements for storing PHI. Critical app features such as search, workflow, and validation rules keep working.

Salesforce Shield and its license

Salesforce Shield is a separately licensed set of security tools that a customer can use to comply with regulations on storing sensitive PHI. Salesforce Shield includes Shield Platform Encryption, which protects data at rest, and Event Monitoring, which shows who accesses critical data, when, and from where.

Shield Platform Encryption costs extra. On Enterprise, Performance, or Unlimited Edition, it needs the Salesforce Shield or Shield Platform Encryption license. The customer's Salesforce account executive provisions the license. Shield Platform Encryption is free in Developer Edition.

Salesforce Accredited Agentforce Health Professional Study Guide

Checklist progressProgress

0/167Learned

Checklist progressProgress

0/167Learned

Given customer requirements, determine how to create the solution for Agentforce Health features according to best practices

0/2

Given customer requirements, understand how to model patients, providers, healthcare facilities, etc., using the appropriate Agentforce Health objects

0/14

Given customer requirements, determine how to create the proper application solution design leveraging Agentforce Health best practices

0/5

Given customer requirements, determine when to use specific Agentforce Health capabilities

0/8

Given customer requirements, determine how to create the design solution for a specific Agentforce Health vertical to meet those requirements

0/6

Given the business processes/requirements, determine how to create the solution design utilizing best practices and Agentforce Health modules

0/5

Given a customer's business objectives and goals, define success-metrics/KPIs and configure Salesforce to enable reporting on these metrics

0/5

Given a customer's security/compliance requirements, design and implement the appropriate organizational security and data access considerations

0/8

Record access model for patient and member person accounts

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Field-level protection and classification of sensitive clinical fields

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Shield Platform Encryption for protected health information at rest

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Authentication, session controls and security baseline for health users

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Patient and caregiver data access on Experience Cloud sites

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Identity Verification before disclosing protected health information

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Consent capture for patient communications and data use

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Auditing and monitoring access to patient health data

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Given a customer's external systems and data requirements, determine the optimal integration strategy for the customer's Salesforce org

0/7

Given a customer's business requirements, design the future state business processes

0/4

Given the data requirements, create a migration strategy considering the legacy /future state system landscape ensuring accuracy and integrity

0/9

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Shield Platform Encryption for protected health information at rest

Key Takeaway

Shield Platform Encryption encrypts protected health information (PHI) at rest, but data stored before you turned it on stays unencrypted until you synchronize it with your active key material.