Patient and caregiver data access on Experience Cloud sites
Key Takeaway
External care team members need at least a Customer Community Plus license to become site members and collaborate around a care plan.
Agentforce Health uses a private Experience Cloud site so patients, members, and caregivers can work with care coordinators and physicians from anywhere. What each external user can see and do is set in three layers: the Experience Cloud license, the site user profile and its permissions, and the sharing settings that apply to external users.
The private site
The private Experience Cloud site is the center of collaborative patient care in Agentforce Health. To set one up for patients or members, you first enable digital experiences. Then you set up the site in Experience Builder with the Customer Service template.