Provider credential and identifier objects
Key Takeaway
Pick the object by what you are storing and the type of provider it belongs to.
Provider credential and identifier objects store who a healthcare provider officially is and what they are qualified to do. These objects belong to the Provider Relationship Management data model in Agentforce Health, where they attach to the records that represent the provider. Given a customer requirement, you need to choose the right object and know which record it attaches to.
The two provider records
A provider is modeled with two records. One record shows who the provider is: a person account for a practitioner, or a business account for an organization. A Healthcare Provider record shows what the provider does, such as the provider type.
Model practitioners with both a person account and a Healthcare Provider record. The pair aligns to the FHIR Practitioner resource. The pair also lets the provider appear in provider search, while a provider modeled only as a person account may not be usable there.
One person can hold several provider roles, so one person account can have more than one Healthcare Provider record.
An NPI follows an individual provider no matter where they work, which is one reason person accounts are strongly recommended over contacts for practitioners who practice at several locations. Individual providers mapped as contacts have limited capabilities.