Integrated Care Management care plans versus managed-package care plans
Key Takeaway
Starting with Summer '24, new Agentforce Health customers no longer have access to the managed package, so recommend Integrated Care Management to a new customer that needs care plans.
Agentforce Health offers two ways to build care plans. Managed-package care plans come from the Agentforce Health managed package. Integrated Care Management is the core-platform option for customers who don't have the managed package. The difference matters because the option a customer can use depends on when they onboarded, and the two options handle templates and care gaps differently.
Which option to recommend
Starting with Summer '24, new Agentforce Health customers no longer have access to the managed package because all relevant features have counterparts in the core Salesforce platform.
If the customer is new to Agentforce Health and needs care plans...
Recommend Integrated Care Management.
If the customer onboarded before Summer '24...
The customer can keep using the managed package. Salesforce recommends evaluating the core platform features.
Several managed-package care plan components have Integrated Care Management as their equivalent platform feature. Examples include these components:
CarePlanTasks.cmpCareTeamList.cmpHcCarePlanTemplateContainer.cmpHcCommunityCarePlanPicker.cmp