Org readiness checks and edition requirements before feature setup
Key Takeaway
Confirm the edition first, then finish basic setup before any feature-specific setup.
Before you configure any specific Agentforce Health feature, the org needs basic foundations in place: person accounts, Omnistudio, Chatter, and data protection details on records. These readiness checks come first because core Agentforce Health functionality depends on them. If you skip one, such as person accounts, Agentforce Health won't work fully.
Edition requirements
Agentforce Health is available in Lightning Experience, in Enterprise and Unlimited Editions with Agentforce Health. Confirm the customer has one of those editions before any feature work.