Care program setup and enrollment rules
Key Takeaway
Set up the Care Program record and its linked records, then enroll participants through the Program Enrollment flow, which can also capture consent.
A care program is a set of activities that an employer or insurer offers to participants. In Agentforce Health, you set up a care program as a record linked to its products, providers, eligibility rules, and team. You then enroll participants through an enrollment flow that can also capture their consent. The setup matters because enrollment depends on these linked records.
Care program versus care plan
Don't confuse a care program with a care plan. A care plan helps the healthcare team coordinate care for one patient to improve that patient's health. A care program instead offers activities to participants, such as:
- patient therapy
- patient outreach
- access to care and medications
- financial assistance
- education
- fitness and wellness plans
You can link a care program to a care plan.