Account versus Retail Store in the store data model
Key Takeaway
The store hierarchy of a retail chain belongs in the standard Account object, not in Retail Store or Retail Store Group. Retail Store holds the details of each physical store.
Agentforce Consumer Goods models a retailer with two linked objects. The standard Account object holds the business relationship, such as billing and shipping payment information and the store hierarchy. The Retail Store object holds the details of each physical store that field reps need to plan visits and sell. Each Retail Store record points back to its Account.
The objects in the store data model
The store data model combines standard objects, such as Account and Location, with Consumer Goods objects, such as Retail Store, Retail Store Group, and Visit. The model starts with the Account object.