Product hierarchy levels and product group records
Key Takeaway
A product hierarchy can have up to six levels, from Category down to Product. At a minimum, it must include the top-level Category plus one other level.
In Agentforce Consumer Goods, the product hierarchy organizes a manufacturer's products into levels, from a broad Category down to the individual Product (SKU). Product group records, such as a category or a brand, are the parent nodes of the hierarchy. Higher levels act as filter criteria, so you can use them to search for products, group product lists and assign pricing conditions in processes like orders, promotions and inventory.
Products and product groups
Products and product groups are both stored in the standard Product2 object. Record type tells them apart.
Each record, whether a product or a product group, must be assigned to a product template. A product group must use a product template with the type Product Group.
A product group is the parent of a product or of another product group. Each product or product group can have only one parent product. One product group can contain many subgroups or, at the lowest level, many individual products.
The structure works like a folder tree: each item sits in one folder, and a folder can hold many items.