In-store survey link expiry and completed-survey limits
Key Takeaway
When an in-store survey link in the Retail Execution app has expired, the rep asks their manager to generate a new survey link.
An in-store survey is a task that a rep runs in the Retail Execution app to capture feedback from participants in a store. Each survey opens in a browser through a link. Survey links can expire. Completed surveys have firm limits on what you can still do with them, so know both rules before you start answering.
How to run an in-store survey
In-store surveys sit under the "Tasks" tab.
- Open the Tasks tab.
- Tap the in-store survey item to see the list of active surveys.
- Tap a survey. The survey opens in a browser, not inside the app.
- Fill in the responses from the participants in the store.
- Submit the survey.
When you finish your surveys, the in-store survey item in your Tasks tab is marked complete.