KPI inheritance and priority across multiple store groups
Key Takeaway
When a retail store belongs to two retail store groups that each have a Retail Store KPI, the KPI from the group with the higher priority order on the store's retail store group assignment is the one considered.
In Agentforce Consumer Goods, a Retail Store KPI sets a target that store visits are measured against. You define it on a retail store group, and a store inherits the KPIs from all the groups it belongs to. A store can belong to several groups, so a priority order on each store-to-group assignment decides which group's KPI applies when the groups overlap.
Where Retail Store KPIs are defined
You always define a Retail Store KPI on a retail store group, never on a single store. Because KPIs can't be defined at a store level, "Retail Store Group" is a required field when you create a Retail Store KPI.
Stores and groups link in both directions. One retail store can belong to multiple retail store groups. One retail store group can contain multiple retail stores.