Operating Hours and Time Slots for retail stores
Key Takeaway
Each retail store points to two Operating Hours records, one for business hours and one for preferred visit hours. Each Operating Hours record holds the Time Slots records that set the hours day by day.
Operating Hours and Time Slots are two Agentforce Consumer Goods objects that record when a retail store is open and when its manager is free to meet field reps. Sales managers and field reps use this data to plan store visits at times that work for the store.
Operating Hours and Time Slots
A field rep's work at a store depends on two things: the store's business hours and when the store manager is available to meet. Agentforce Consumer Goods captures both with two objects, Operating Hours and Time Slots.
The Operating Hours object stores the time zone and the time slots for a set of hours. The time zone matters because a consumer goods company can sell to stores across the globe.
The Time Slots object stores the hours for each day of the week. For each day, you set a business start time and end time, or you mark the day as a nonworking day.
Operating Hours and Time Slots have a one-to-many relationship. One Operating Hours record holds many Time Slots records, which spell out the hours day by day. So the time zone belongs to the Operating Hours record, while the day-level start time, end time and nonworking day setting belong to the Time Slots records.