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DSD and Van Sales business process phases

Key Takeaway

Direct Store Delivery (DSD) and Van Sales work runs in six phases, in this order: Order Management, Tour Preparation, Start of Day, Delivery Execution, End of Day, and Tour Monitoring.

Direct Store Delivery (DSD) is a supply chain model where a manufacturer sells goods directly to retailers. Van Sales is a related model. Instead of only delivering goods that were ordered in advance, the driver creates the order during the store visit and delivers the goods from the free stock on the vehicle. Agentforce Consumer Goods splits DSD and Van Sales work into phases, from getting orders in, through preparing tours and the driver's day on the road, to reviewing the finished tour. Most of this topic comes down to knowing which activity belongs to which phase.

What DSD and Van Sales cover

DSD lets you process orders, payments, deliveries, and returns. Together, the DSD and Van Sales model covers these areas:

  • Pre- and post-tour activities
  • Inventory management
  • Delivery planning and execution
  • Sales
  • Financial management
  • Retail execution
Salesforce Accredited Agentforce Consumer Goods Professional Study Guide

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