CRM Analytics for Agentforce Consumer Goods architecture and business value
Key Takeaway
CRM Analytics for Consumer Goods is an add-on app in CRM Analytics Studio that turns Agentforce Consumer Goods data into insights. Users see the Analytics for Consumer Goods dashboards in two places: in the app in CRM Analytics Studio, and embedded in Lightning Experience pages.
CRM Analytics for Consumer Goods is an add-on analytics app that runs in CRM Analytics Studio for orgs that use Agentforce Consumer Goods. Managers use Agentforce Consumer Goods to track retail activity such as visits and sales. They use CRM Analytics to analyze that data and turn it into insights through preconfigured dashboards and Einstein Discovery stories.
What the app is
CRM Analytics for Consumer Goods is an add-on app and a full analytics solution in CRM Analytics Studio. The two products do different jobs. Account managers use Agentforce Consumer Goods to track their business. CRM Analytics is where they analyze that business data and gain insights.
You don't build the analytics from scratch. You create an app from a template, either Analytics for Consumer Goods or Analytics for Consumer Goods - Advanced Data Model. After you create the app, you share it with your users.