LWC quick actions in the Consumer Goods mobile app
Key Takeaway
LWC quick actions work only while the mobile app is online. The Quick Actions card needs a network connection to provide real-time data, so if the device loses connectivity, the card still appears but is blank.
LWC quick actions let users open custom Lightning Web Components (LWCs) from the Agentforce Consumer Goods mobile app while the device is online. The components appear on a Quick Actions card on cockpit pages. Teams can use them to add online processes, such as contract management or case handling. Because the LWCs run online, teams don't need to model those processes offline or sync their data.
The online part of a hybrid app
The Agentforce Consumer Goods mobile app is becoming a hybrid app with both online and offline capabilities. LWC quick actions are the online piece. Custom LWCs run in online mode, so you don't need to model the process offline or synchronize its data.
The feature is available in Lightning Experience, in Enterprise and Unlimited Editions that have Agentforce Consumer Goods enabled.