Consumer Goods license requirements for retail execution objects
Key Takeaway
Only five Retail Execution objects can be used without a Consumer Goods license: Account, Action Plan Template, ProductTransfer, ProductItem, and Shipment. Every other Retail Execution object needs the license.
Most Retail Execution objects in Agentforce Consumer Goods need a Consumer Goods license. Only a small set of standard and field service objects work without it. If you know which objects need the license, you know which parts of store setup, visits, KPIs, and promotions depend on the license.
Where Retail Execution is available
Retail Execution is available in Lightning Experience in Professional, Unlimited, and Enterprise Editions that have Agentforce Consumer Goods enabled.
Retail Execution objects come in two kinds: standard Salesforce objects, and objects that are available only in orgs with a Consumer Goods license. Both kinds are accessible from mobile and desktop.