Sync Management app for the offline mobile app
Key Takeaway
The Sync Management app is where admins set up and monitor sync for the offline mobile app. To control what data reaches each device, refine the tracked objects and named fetch trees on the Sync Configuration tab.
The Sync Management app is where admins set up and monitor the sync process between a Salesforce org and the Agentforce Consumer Goods offline mobile app. Sales reps often work in stores without a connection, so the Sync Management app checks for updates made on Salesforce and sends them to the offline mobile app. These updates are business and workflow-specific data, Runtime Artifacts, and metadata. As a result, retail data and processes stay consistent between the org and the devices.
What the Sync Management app does
The Sync Management app has three main jobs:
- Monitor sync.
- View and modify sync configuration settings.
- Configure mobile settings.
Admins also use the Sync Management app for these tasks:
- Manage mobile deployment packages.
- Manage mobile themes.
- Configure sync messages.
- Customize tracked objects, named fetch trees, and named queries.