Base data model versus Consumer Goods Enhanced Model
Key Takeaway
The Consumer Goods Enhanced Model, available from Spring '22, uses templates for advanced processes such as advanced visits and advanced orders. Many capabilities need it, including out-of-the-box multi-market support and out-of-the-box GPS tracking, which works only for template-based (advanced) visits.
Agentforce Consumer Goods supports two data models for retail execution: the Base data model and the Consumer Goods Enhanced Model. The model you use decides which features field teams get in the Consumer Goods offline mobile app and how you set up visits, orders, and master data.
Two data models
Agentforce Consumer Goods has two data models for retail execution: the Base data model (Base model for short) and the Consumer Goods Enhanced Model (also called the Enhanced data model, or Enhanced Model for short). The Enhanced Model, available from Spring '22 onward, adds advanced retail execution capabilities, including managed packages, multi-market management, and penny perfect pricing.
Starting Spring '22, Salesforce changed the data model in three ways:
- New fields on several existing objects, called harmonized objects
- Advanced versions of several objects, called side-by-side objects
- Several new objects