Order emails and the site-unavailable experience
Key Takeaway
Order emails such as the Order Confirmation Email are managed in the Commerce Messaging workspace, and they need Data 360 and an enhanced CMS workspace. The Service Not Available page becomes available to customize in Experience Builder after you enable enhanced domains, because enabling enhanced domains turns on the Salesforce CDN.
A B2B Commerce store reaches shoppers and buyers outside its normal shopping pages in two ways. The first is email, such as order confirmations and welcome emails. You manage these emails in the Commerce Messaging workspace of the Commerce app. The second is the page buyers see when the store is down, called the Service Not Available page. You customize that page in Experience Builder. The two are set up in different places, and each has its own requirements.
Commerce Messaging and its messages
The Commerce Messaging workspace in the Commerce app is where you manage and tailor customer messages, such as order confirmations and welcome emails. From this workspace, you open each message and customize its email template and its flow.
Commerce Messaging offers three messages.
| Message | What it does |
|---|---|
| Custom Welcome Email | Sent automatically when a user registers |
| Order Confirmation Email | Gives customers their order details, including order line items and shipping groups |
| Abandoned Cart Email | Encourages customers to return to their cart and complete the purchase |
Enabling the Custom Welcome Email turns off the default plain-text welcome email, so buyers don't receive both.
The Abandoned Cart Email also has these limits:
- Requires marketing consents
- Isn't available in Pay Now and Reorder stores
- Is sent every 24 hours