Price book and buyer group pricing gaps at launch
Key Takeaway
A buyer sees a price only when the product has an entry in a price book they can use through the store or through one of their buyer groups. A buyer group's price book works only when that buyer group is also assigned to the store.
In B2B Commerce, a buyer's price comes from a chain of setup that links a product, a price book, buyer groups, and the store. Many launch problems, such as missing prices or prices that look wrong, come from a gap in that chain. Common gaps are a product missing from the standard price book, a price book that isn't assigned, a buyer group that isn't assigned to the store, and a pricing strategy that picks a different price than expected. To diagnose a launch issue, check each link in turn.
Standard and default price books
Pricing starts with the standard price book. You can have only one standard price book.
All products in a B2B store must have an entry in the standard price book before you can add them to a custom price book for a store or buyer group. So when a product won't go into a store or buyer group price book, look for a missing standard price book entry.
Priya adds 40 new cleaning products to her store's catalog the week before launch. She opens the Wholesale price book, a custom price book her buyer groups use, and tries to add the new products. She can't, because nobody created entries for them in the standard price book. She adds the standard price book entries first. Then she can add the products to the Wholesale price book.
When you create a store, it automatically gets a default price book and a default strikethrough price book.