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Public versus restricted CMS channel connection types

Key Takeaway

Use a public channel when anyone can see the content or when you need an assigned domain or a CDN. Use a restricted channel when only specific users should see the content, and give them read-only access through a permission set. B2B Commerce stores use a public channel.

A CMS channel delivers published content from Salesforce CMS workspaces to an audience, such as a website, an email, or an app. The channel's connection type decides who can reach the content. Public channels serve anyone and can use a domain and a content delivery network (CDN). Restricted channels serve only specific users, who get access through a permission set. B2B Commerce stores use a public channel to reach content in CMS workspaces.

What a CMS channel is

A CMS channel is the delivery path for published content. You create a channel and associate it with CMS workspaces. Content published from those workspaces then reaches the channel's audience, such as a website, an email, or an app.

Every CMS channel has a connection type, which determines which audience can access the content in the channel. When you create a channel in the Digital Experiences app, the connection types you can choose include "Public" and "Restricted".

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