Product image and video guidelines for the store gallery
Key Takeaway
Uploaded product videos must meet the upload limits, including a 10-minute maximum length and the H.264 (AVC) video codec. Embedded video links aren't subject to those limits, but their URL must be on the CSP Trusted Sites list for the video to display.
A B2B Commerce store shows product media, such as images, videos and attachments, so buyers can see and understand what they are buying. Each image type has an optimal size and aspect ratio. Videos you upload must meet file, format, codec and length limits, unlike embedded video links. Store components scale product images automatically so they stay sharp across devices.
How to add media to a product
You add images, videos and attachments to a product from its Media tab. You can add media to both parent and variation products.
- Go to "Merchandising | Products".
- Select the product in the Product Workspace and open the Media tab.
- Add the media in one of three ways: upload a file directly, select it from a CMS workspace, or add it by URL from a hosting site or cloud storage.
- Drag and drop the product detail images into the order you want them to appear on the product detail page.
Only users assigned as workspace contributors can access media in the CMS workspace, so a user who isn't a contributor can't select CMS media for a product.
Media from an external source needs one more step. To display it on the product detail page, you must add its URL to the CSP Trusted Sites list.