Troubleshooting Assistant for product visibility issues
Key Takeaway
When a product doesn't appear for shoppers as expected, run the Troubleshooting Assistant with the product and the store. Add that buyer's user when one buyer can't see a product other buyers can. The Results panel then shows the product's status and which setup tasks aren't complete.
The Troubleshooting Assistant is a built-in tool in B2B Commerce for diagnosing product visibility problems. An administrator uses it to find out whether a buyer or a guest customer can see a specific product in a B2B store. Instead of guessing at the cause, you get a clear view of the store and product setup that is still unfinished.
What the assistant checks
Use the Troubleshooting Assistant when a product doesn't appear for shoppers as expected. The assistant lists the tasks required to configure a store and its products. The list marks which of those tasks are complete and which are not.
Because of that list, a vague complaint like "the product is missing" becomes a specific list of unfinished setup work.