Store country and tax type settings
Key Takeaway
Tax Type decides how a store calculates tax. A Net store can't use the manual Salesforce tax solution, so it adds a tax calculation service for custom checkout instead. In the manual Salesforce tax solution, the ship-to country decides which tax rate applies.
A B2B store has settings that control which countries it ships to and whether its product prices include tax. The ship-to countries are part of the store's localization settings. The Tax Type, Net or Gross, is part of the store's checkout settings. Tax Type matters because it decides which tax calculation approach the store can use.
How to set ship-to countries
Ship-to country settings sit in the Localization section of the store settings.
- In the navigation sidebar, select the store from the Store dropdown.
- Go to Settings | Store and find the Localization section.
- Under "Supported Ship To Countries", move each country the store supports from Available to Chosen.
- Under "Default Ship To Country", pick one of the supported countries.
Choosing Supported Ship To Countries is optional, but leaving it empty breaks checkout. A store must support at least one ship-to country to validate addresses in checkout. Without one, address validation fails.
Supported Ship To Countries doesn't add a country picklist to the storefront. Showing buyers a country picklist requires custom code.
If Supported Ship To Countries or Default Ship To Country doesn't appear on the store settings page, check whether the Salesforce admin added the field to the layout.