Employee Agent connections to Slack

Key Takeaway

Connecting an Employee agent to Slack takes two halves of setup. In Salesforce, you add the Slack connection to the agent, give users access, and activate it. Then, in Slack, you install the agent.

Agentforce Employee agents can work inside Slack, so employees get help in the same place their team already collaborates. You make an Employee agent available in Slack by adding a Slack connection to it in Agentforce Builder. Then you install the agent into one or more Slack workspaces.

Employee agents and their channels

Agentforce Employee agents are supported in employee channels: the Agentforce panel in Lightning Experience, Slack, and the Salesforce mobile app.

The Slack connection process applies to Employee agents, not Service agents. In Agentforce Builder, Service agents use other connections, such as Messaging, Telephony, and Enhanced Chat v2.

Agentforce Specialist Study Guide

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0/204Learned

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0/204Learned

Explain how an agent works and its basic building blocks of agent script

0/8

Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View

0/6

Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.

0/8

Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions.

0/14

Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.

0/9

Supported channels for Employee and Service agents

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Service Agent connections to digital experiences

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Service Agent connections to messaging channels

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Service Agent connections to email

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Service Agent connections to Agentforce Voice

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Omni-Channel routing to a Service Agent

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Employee Agent connections to Slack

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Employee Agent connections to Lightning Experience and Mobile

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Agent connections, connection instructions and adaptive response formats

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Explain the security context in which the agent is actually running, and how it impacts agent action execution

0/7

Given a scenario, identify when to use an Employee or Service agent.

0/2

Given a scenario, identify when it's appropriate to use Agent API

0/6

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Employee Agent connections to Slack

Key Takeaway

Connecting an Employee agent to Slack takes two halves of setup. In Salesforce, you add the Slack connection to the agent, give users access, and activate it. Then, in Slack, you install the agent.

Employee agents and their channels

Agentforce Employee agents are supported in employee channels: the Agentforce panel in Lightning Experience, Slack, and the Salesforce mobile app.

The Slack connection process applies to Employee agents, not Service agents. In Agentforce Builder, Service agents use other connections, such as Messaging, Telephony, and Enhanced Chat v2.