Exposing Salesforce capabilities to external AI clients with Hosted MCP Servers
Key Takeaway
Configure a Hosted MCP Server once in Salesforce, and any AI client that supports MCP, such as Claude or ChatGPT, can connect and act for the signed-in user, within that user's permissions. Expose an Agentforce agent as an MCP tool in a custom MCP server when you want those clients to hand tasks to it.
Salesforce Hosted MCP Servers let external AI clients, such as Claude, ChatGPT, Cursor, or a custom agent, connect to a Salesforce org through the open Model Context Protocol (MCP) standard. These clients act for authorized users. The work stays inside the Salesforce security perimeter: each user's permissions, sharing rules, and the Einstein Trust Layer still apply.
What MCP and a Hosted MCP Server are
A Hosted MCP Server works like a universal connector between Salesforce and AI clients. You configure the server once in Salesforce, and many different AI clients can then use it. Any AI client that supports MCP (an MCP client) can connect with standard OAuth-based authentication, so you don't build a separate custom API integration for each AI tool your team uses.
Hosted MCP Servers are intended only for customers with Flex Credits. Server usage may be billed.