Quality scores and subagent performance trends
Key Takeaway
When the Quality trend drops, or responses don't match what users asked, open the Performance Insights tab, set Breakdowns to Subagents, and select Average Quality Score to find the subagents responsible.
A Quality Score is an LLM's rating of how relevant an agent's response was to what the user asked. Subagent performance trends show which parts of an agent are doing well or poorly over time. Agent Analytics shows these trends across all sessions. Sessions & Intents opens single conversations so you can learn why a score is low, fix the cause, and confirm that the fix worked.
What a Quality Score measures
An LLM calculates each Quality Score. The score rates how relevant the agent's response was to the user's request, from 1 (lowest) to 5 (highest). In Sessions & Intents, the score also shows as a color-coded badge (High, Medium, or Low) next to the numeric value.