Activate and deactivate agents
Key Takeaway
Commit a version before you activate it. Activating a version makes it live right away on the channels where the agent is deployed, and Salesforce automatically deactivates the version that was active.
Activating an agent puts it into service, so customers or employees can use it on the channels it's connected to. Deactivating takes it out of service. Both actions work on a specific version of the agent, so you also need to know how versions are committed, locked and replaced.
What activating and deactivating do
Activating an agent makes it available on any channel it's connected to. If the agent is already deployed to one or more channels, including the Agentforce panel, activating makes it available to users immediately.
Deactivating an agent removes it from service. You can have up to 100 agents active at the same time.