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0/163Learned
Agentforce Specialist
Study Checklist
Checklist progress
0/163Learned
Explain how an agent works and its basic building blocks of agent script
0/7
Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View
0/6
Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.
0/7
Topic filters for request gating
Learn this conceptAction filters for business-rule gating
Learn this conceptInput variables versus hardcoded action values
Learn this conceptOutput variables for action-to-action data
Learn this conceptContext and conversation variables
Learn this conceptTemplate expressions in agent instructions
Learn this conceptConditional logic for context-specific prompts
Learn this conceptGiven a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions.
0/10
Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.
0/8
Explain the security context in which the agent is actually running, and how it impacts agent action execution
0/6
Given a scenario, identify when to use an Employee or Service agent.
0/2
Given a scenario, identify when it's appropriate to use Agent API
0/6
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When an action finishes, you copy its returned fields into conversation variables so a later action, filter, or instruction can reuse that exact data. That is how Agentforce passes results from one action to the next instead of relying on the LLM to remember or invent them. The stored values last for the conversation session and are available across the agent's topics.