Agent Analytics versus Agent Optimization
Key Takeaway
Agent Analytics shows where an agent is underperforming across all its sessions. Agent Optimization lets you drill into individual sessions to find out why and what to fix.
Agent Analytics and Agent Optimization are two Agentforce tools for checking how deployed agents perform with real users. The two tools work together to continuously refine and improve your agents.
How the two tools differ
| Agent Analytics | Agent Optimization | |
|---|---|---|
| What it shows | Dashboards of aggregated metrics and trends across all agent sessions | Individual sessions, from the initial user request to the agent's resolution, with LLM quality scores and step-by-step traces |
| Use it to find out | Where an agent is underperforming | Why, and what to fix |
Agent Optimization is built to dig into unresolved interactions, identify knowledge gaps, and point to configuration gaps. Agent Optimization is also a key component of Agentforce Observability.