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  3. Agentforce Specialist

Agentforce Specialist

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0/163Learned

Agentforce Specialist

Study Checklist

  • Platform Administrator
  • Platform App Builder
  • Platform Foundations
  • Platform Developer
  • Platform Administrator II
  • Agentforce Sales Consultant
  • Agentforce Service Consultant
  • Platform Data Architect
  • Platform Development Lifecycle and Deployment Architect
  • Platform Identity and Access Management Architect
  • Platform Integration Architect
  • Platform Sharing and Visibility Architect
  • Heroku Architect
  • B2C Solution Architect
  • Experience Cloud Consultant
  • Agentforce Field Service and Operations Consultant
  • Agentforce Nonprofit Consultant
  • Data 360 Consultant
  • Omnistudio Consultant
  • CRM Analytics and Einstein Discovery Consultant
  • Platform User Experience Designer
  • Platform Strategy Designer
  • B2C Commerce Developer
  • JavaScript Developer
  • Omnistudio Developer
  • Platform Developer II
  • Marketing Cloud Engagement Administrator
  • Marketing Cloud Engagement Specialist
  • Marketing Cloud Engagement Consultant
  • Agentforce Sales Foundations
  • Business Analyst
  • Marketing Cloud Engagement Developer
  • Marketing Cloud Engagement Foundations
  • Agentforce Specialist
  • Agentforce Life Sciences Consultant
  • B2B Commerce Administrator AP
  • B2B Commerce Developer AP
  • Agentforce Consumer Goods AP
  • Agentforce Financial Services AP
  • Agentforce Health AP
  • Agentforce Manufacturing AP
  • MuleSoft Integration Foundations
  • MuleSoft Developer
  • MuleSoft Developer II
  • MuleSoft Platform Integration Architect
  • MuleSoft Platform Architect
  • Tableau Desktop Foundations
  • Tableau Data Analyst
  • Tableau Consultant
  • Tableau Server Administrator
  • Tableau Architect

Checklist progress

0/163Learned

Given business requirements, identify when it's appropriate to use Prompt Builder.

0/5

  • When to use Prompt Builder
  • Prompt Builder versus predictive AI
  • Prompt Builder versus Flow automation
  • Prompt Builder versus Agent Builder
  • Prompt templates as Agentforce actions

Identify access controls governing prompt templates

0/4

  • Prompt Builder enablement and user assignment
  • Prompt Template Manager versus Prompt Template User
  • Type-specific permissions for prompt templates
  • Running-user data access for prompt templates

Identify the considerations for using a prompt template type such as field generation and flex types.

0/4

  • Field Generation prompt templates
  • Flex prompt templates
  • Sales Email prompt templates
  • Record Summary prompt templates

Given a scenario, identify the appropriate grounding technique.

0/8

  • CRM merge fields for prompt grounding
  • Flow versus merge fields for prompt grounding
  • Apex merge fields versus Flow for prompt grounding
  • Knowledge RAG grounding in prompt templates
  • Data 360 retriever grounding in Prompt Builder
  • Combining merge fields with retrieval grounding
  • Web grounding for real-time external data
  • File input grounding in Prompt Builder

Explain the process for creating, activating, and executing prompt templates.

0/4

  • Prompt template creation in Prompt Builder
  • Prompt template preview and revision
  • Prompt template activation and draft status
  • Prompt template execution surfaces

Explain how to implement best practices for writing effective prompts.

0/5

  • Prompt template anatomy and design
  • Merge fields versus hardcoded values in prompt text
  • Grounded-response instructions in prompt templates
  • Context engineering versus prompt engineering
  • Context clash, confusion, and poisoning

Identify the security and privacy features of the Trust Layer

0/7

Einstein Trust Layer architecture

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Secure data retrieval for prompt grounding

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Pattern-based and field-based LLM data masking

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Prompt defense system policies

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Zero-data retention with third-party LLMs

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Toxicity detection on generated responses

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Generative AI audit trail and feedback data

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Explain how to manage and prevent specific models from being accessed

0/4

  • Supported LLMs for Prompt Builder and Agentforce
  • Org-level model enablement and blocking
  • Prompt template model selection
  • Agentforce model option and subagent overrides
  • Purpose of Agentforce Data Library
  • Data Library source types
  • Knowledge grounding with a Data Library
  • Data Library setup versus runtime
  • Data Library setup considerations
  • Assigning a Data Library to an agent
  • Default versus additional Data Libraries
  • Custom retrievers in a Data Library
  • Data Library versus advanced RAG setup
  • Retrieval augmented generation in Data 360
  • Chunking sources for AI retrieval
  • Search indexes for chunked Data 360 content
  • Vector versus hybrid search indexes
  • Retrievers versus search indexes
  • Retriever creation and activation for grounding
  • Ensemble retrievers in Data 360
  • Knowledge retrieval troubleshooting for agents
  • Agentforce agent building blocks
  • Atlas reasoning engine request handling
  • Subagents versus actions
  • Action chaining and subagent transitions
  • Agent Script as the Agentforce Builder language
  • Agent Script block types
  • Next-generation authoring of Agent Script
  • Hybrid reasoning components in Agent Script
  • Benefits of hybrid reasoning
  • Agent Script in Canvas View
  • Agent Script in Script View
  • Canvas versus Script View
  • Before and after reasoning in Agent Script
  • Topic filters for request gating
  • Action filters for business-rule gating
  • Input variables versus hardcoded action values
  • Output variables for action-to-action data
  • Context and conversation variables
  • Template expressions in agent instructions
  • Conditional logic for context-specific prompts
  • Standard versus custom topics
  • Topic classification descriptions and routing
  • Custom topic scope and instructions
  • Standard versus custom agent actions
  • Custom action types from Flow, Apex, and prompt templates
  • Creating custom agent actions
  • Agent action descriptions and instructions
  • Topic-level versus action-level instructions
  • Assigning actions to a topic
  • User access for standard agent actions
  • Supported channels for Employee and Service agents
  • Service Agent connections to digital experiences
  • Service Agent connections to messaging channels
  • Service Agent connections to email
  • Service Agent connections to Agentforce Voice
  • Omni-Channel routing to a Service Agent
  • Employee Agent connections to Slack
  • Employee Agent connections to Lightning Experience and Mobile
  • Execution identity by agent type
  • Running-user permissions and sharing for actions
  • Employee agent access for end users
  • Credential-based verification and Service run-as
  • Identity verification in sensitive agent actions
  • Context variables versus data access control
  • Employee versus Service agent selection
  • Agentforce Default versus Employee agent
  • When to use Agent API versus standard channels
  • Agent API supported agent types
  • Agent API versus Models API
  • Agent API versus custom agent actions
  • Agent API versus other Agentforce APIs and SDKs
  • Agent API actions in Flow and Apex
  • Agent testing strategy from preparation through retest
  • Agentforce Builder versus Testing Center testing
  • Builder Simulate versus Live Test modes
  • Permissions for Testing Center tests
  • Testing Center test case criteria
  • Test data and conversation context for Testing Center
  • Batch testing and iteration in Testing Center
  • AI-generated tests in Testing Center
  • Testing Center subagent and action evaluation
  • Testing Center response evaluation
  • Testing Center results interpretation
  • Quality metric scorers in Testing Center
  • Custom Testing Center scorers
  • Testing Center limits and considerations
  • Change sets versus Agentforce DX for agent deployment
  • Dependent components in an agent change set
  • Target-org prerequisites for a deployed agent
  • Agent activation after production deployment
  • Post-deployment channel and connection configuration
  • Agent versioning for uninterrupted production updates
  • Data 360 and Data Library considerations for agent promotion
  • Prompt template change sets and metadata deployment
  • Dependent metadata for prompt template deployment
  • Prompt Builder enablement in the production org
  • Prompt template activation in the destination org
  • Prompt template version behavior on deploy
  • Field generation Lightning page assignment after deploy
  • Retriever and Knowledge grounding after template deployment
  • Monitoring in the Agent Development Lifecycle
  • Agent manager permission sets
  • Activate and deactivate agents
  • Agent versioning lifecycle
  • Agentforce guardrails and trust patterns
  • AI agent risk identification
  • Agent guardrail monitoring
  • Einstein Audit and Feedback setup
  • Audit trail and toxicity review
  • Enhanced Event Logs for agent monitoring
  • Investigating agent sessions and intents
  • Omni-Channel monitoring for Service agents
  • Agent Analytics versus Agent Optimization
  • Agent Analytics metrics dashboards and session insights
  • Session Tracing Data Model for observability
  • Intents in Agent Optimization
  • Utterance analysis for agent conversations
  • Quality scores and subagent performance trends
  • Scorers and custom scorers in Agentforce Studio
  • Context engineering for agent optimization
  • Legacy Agentforce Analytics versus Agent Analytics
  • Single-agent versus Multi Agent architecture
  • Subagents versus a Multi Agent architecture
  • When to use Model Context Protocol (MCP)
  • When to use Agent-to-Agent (A2A) protocol

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Zero-data retention with third-party LLMs

Explainer

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Explainer

Zero-data retention is the Einstein Trust Layer agreement with third-party large language model (LLM) providers that they do not keep Salesforce data, look at it, or use it to train or improve their models. After the model returns a response to Salesforce, that data is deleted. The policy is how you can send prompts to partners such as OpenAI or Azure OpenAI without leaving a retained copy of company or customer data at the vendor.

Core information
  • The Einstein Trust Layer is Salesforce's built-in secure AI architecture; zero-data retention is the privacy control that applies when a prompt is sent to an external LLM.
More details and nuances
  • Zero-data retention covers the third-party LLM, not every copy of the prompt: the Trust Layer still logs prompts, responses, and trust signals in Data 360, and using other features including agents may result in data storage.