Agentforce Default versus Employee agent

Key Takeaway

An org can have only one Agentforce (Default) agent but multiple Employee agents. Employee agents also reach more channels, including Slack and Messaging for Web on Experience Cloud sites.

Agentforce (Default) is the original built-in AI assistant that employees use for their work in Salesforce. Agentforce Employee agents replace it. The two differ in how you create them, how many you can have, who can use them and where you can deploy them. Starting June 17, 2025, Agentforce (Default) gets no new features or improvements and isn't available in new Salesforce environments. Salesforce recommends migrating to Employee agents. When a scenario describes a new employee assistant, the recommended approach is an Employee agent.

What both agents share

Agentforce (Default) and Employee agents have access to the same subagents and actions for employee use cases. They also support the same languages. So the two agents differ in how they are created, managed and deployed, not in what they can do for an employee.

Agentforce Specialist Study Guide

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0/204Learned

Explain how an agent works and its basic building blocks of agent script

0/8

Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View

0/6

Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.

0/8

Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions.

0/14

Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.

0/9

Explain the security context in which the agent is actually running, and how it impacts agent action execution

0/7

Given a scenario, identify when to use an Employee or Service agent.

0/2

Employee versus Service agent selection

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Agentforce Default versus Employee agent

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Given a scenario, identify when it's appropriate to use Agent API

0/6

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Agentforce Default versus Employee agent

Key Takeaway

An org can have only one Agentforce (Default) agent but multiple Employee agents. Employee agents also reach more channels, including Slack and Messaging for Web on Experience Cloud sites.