Agent API supported agent types

Key Takeaway

Agent API isn't supported for agents of type Agentforce (Default), so check the agent's type before you plan to use Agent API.

Agent API lets an outside system talk to an Agentforce agent through a REST API. It doesn't work with every agent, so the agent's type decides whether Agent API is an option. To apply that rule, you need to know how Agentforce (Default) agents differ from Agentforce Employee agents, and how to migrate from one to the other.

What Agent API does

Agent API is a way to communicate with an AI agent directly from a REST API. An outside system that calls the agent works through these steps:

It starts a session.
It sends messages to the agent.
It receives the agent's messages back.
It ends the session.

Before you can use Agent API, you need to enable Agentforce and activate at least one agent.

Agentforce Specialist Study Guide

Checklist progressProgress

0/204Learned

Checklist progressProgress

0/204Learned

Explain how an agent works and its basic building blocks of agent script

0/8

Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View

0/6

Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.

0/8

Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions.

0/14

Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.

0/9

Explain the security context in which the agent is actually running, and how it impacts agent action execution

0/7

Given a scenario, identify when to use an Employee or Service agent.

0/2

Given a scenario, identify when it's appropriate to use Agent API

0/6

When to use Agent API versus standard channels

Learn this concept

Agent API supported agent types

Learn this concept

Agent API versus Models API

Learn this concept

Agent API versus custom agent actions

Learn this concept

Agent API versus other Agentforce APIs and SDKs

Learn this concept

Agent API actions in Flow and Apex

Learn this concept

Prepare for the Exam

Play Today's Certle

Study Community

Ask questions and get the latest info from other Agentforce Specialist studiers. 757 members and growing.

Go to Discord

Agent API supported agent types

Key Takeaway

Agent API isn't supported for agents of type Agentforce (Default), so check the agent's type before you plan to use Agent API.

What Agent API does

Agent API is a way to communicate with an AI agent directly from a REST API. An outside system that calls the agent works through these steps:

It starts a session.
It sends messages to the agent.
It receives the agent's messages back.
It ends the session.

Before you can use Agent API, you need to enable Agentforce and activate at least one agent.