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Opportunity price book and opportunity products

Key Takeaway

Each opportunity uses a single price book, and all of its products come from that price book. Changing the price book deletes all of the opportunity's products, but the Amount field keeps its value.

Opportunity products are the line items on an opportunity. They record which products are in the opportunity, how many, and at what price. The opportunity's price book supplies the list prices that reps start from. Together, the price book and the opportunity products make the opportunity Amount match exactly what is being sold.

Products, price books, and the three price types

Products are the base catalog of all the items and services you sell, with their standard prices. Price books are custom collections of products with list prices for specific uses. For example, you can keep one price book for domestic orders and another for international orders.

Three price types build on each other.

Price typeWhat it is
Standard priceThe default price for a product. It is automatically included in the standard price book.
List priceThe price for a product in a custom price book.
Sales priceThe actual price a rep enters on an opportunity or quote. It can match the list price or include discounts or other changes.

A new product needs a standard price marked active before you can add it to an opportunity, a quote, or a custom price book. A custom price book must also exist before you can assign list prices.

Platform Administrator II Study Guide

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Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes

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