Knowledge article lifecycle
Key Takeaway
To change a published article without taking it offline, edit a draft copy. The original stays published until you publish the copy. Editing the original removes it from publication.
A Salesforce Knowledge article moves through a lifecycle. It is drafted, assigned to collaborators, translated, published, archived, and finally deleted. Each stage decides who can see the article and which actions you can still take on it. As an admin, you need to know what each action does and which permissions it requires.
The article lifecycle
A Knowledge article starts as a draft, becomes visible to users when it is published, and is archived when it is obsolete. Translations have their own draft and published states.
The Article Management tab is the home page for this cycle, with these views:
- Draft Articles
- Published Articles
- Archived Articles
- Draft Translations
- Published Translations