Multilingual Knowledge base and article translation
Key Takeaway
You can't remove a language after you add it, so you deselect Active to hide it. Deselecting Active removes the language from the New Article and Submit for Translation dialog boxes and hides articles already published in that language.
A multilingual knowledge base lets a company offer Salesforce Knowledge articles in more than one Salesforce-supported language. An admin turns on multiple languages in Knowledge Settings and then decides who translates and reviews each language. For each language, the admin also chooses whether translations happen inside Salesforce or through an outside localization vendor.
Choosing how each language is translated
Before you add a language, decide whether its articles are translated directly in Salesforce or exported to a localization vendor. Different languages can use different methods.
A software company writes its articles in English and wants German and Japanese versions. The company already works with a localization vendor for German, so German articles are exported to that vendor. Kenji, a bilingual support agent, is a Knowledge user, so he translates the Japanese articles directly in Salesforce.