Screen flow launch points for internal users and site visitors
Key Takeaway
The right launch point for a screen flow depends on who runs the flow and how they should reach it.
An active screen flow does nothing for users until you put it somewhere they can launch it. The people who run it are internal users in your org or external users on an Experience Cloud site. They might see the flow automatically on a page, start it on demand from a record, open it from anywhere in an app, or reach it by a link. Choosing the launch point from a business scenario is a core app builder decision.
Two questions to ask first
After you build and activate a screen flow, ask two questions. Are the users internal (part of your org) or external? Where should they access the flow?
Most launch points are for internal users because the flow runs in your Salesforce org. External users usually reach a screen flow through an Experience Cloud site.