Decision outcomes and the default outcome
Key Takeaway
With Define Manually (Default), the flow takes the first outcome in Outcome Order whose conditions are met. The default outcome has no conditions and runs only when no other outcome's conditions are met.
A Decision element evaluates conditions and sends the flow down one of several paths, much like an if-then-else statement. Each outcome is a path with its own conditions. The default outcome is the path the flow takes when no other outcome's conditions are met.
Outcomes and the default outcome
You create one outcome for each path the flow can take. Each outcome's Outcome Label names its connector on the canvas. Each outcome you create also has condition requirements that decide whether the flow takes its path.
The default outcome is different because it has no conditions. It works like the final 'else' in an if-then-elseif statement.
For example, a flow that sets case priority can have these outcomes:
| Outcome | Conditions |
|---|---|
| Severity 0 | Type = Downtime |
| Severity 1 | Usability and VIP contact |
| Severity 2 | Usability and non-VIP contact |
The default outcome sets Severity 3 for every case that matches none of them.