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Record types and picklist values

Key Takeaway

Adding a value to a field's master picklist doesn't add it to existing record types. Users can't see the new value until you add it to their record type.

Record types let one object offer different picklist values, page layouts, and business processes to different groups of users. Every record type takes its picklist values from the field's master picklist, but each record type keeps its own list of the values it shows. Most scenarios about a picklist value that users can't see come down to how these two lists relate.

What record types can separate

For example, you can separate regular sales deals from professional services engagements by giving them different picklist values. You can also show different page layouts for customer support cases and billing cases.

Platform App Builder Study Guide

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Given a scenario, determine the considerations when selecting or changing a field data type.

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Global picklist value sets

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Record types and picklist values

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Formula versus stored field types

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Classic encrypted text fields

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Field history tracking

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Blocked custom field type changes

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