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Salesforce mobile app versus mobile browser

Key Takeaway

The Salesforce mobile app and a mobile browser are not interchangeable. On tablets, Salesforce for Android and Salesforce for iOS support both portrait and landscape. A mobile browser does rotate into landscape orientation, but it isn't guaranteed to work in landscape. Experience Builder sites need a mobile browser.

On a mobile device, people can reach Salesforce in two separate ways: the Salesforce mobile app (Salesforce for Android and Salesforce for iOS) or a mobile browser. The two differ in screen orientation support, in where links open, and in which content they can show, such as Experience Builder sites.

Screen orientation

Support for portrait and landscape depends on the device and on how the user reaches Salesforce:

  • On phones, the Salesforce mobile app supports portrait orientation only.
  • On tablets, Salesforce for Android and Salesforce for iOS support both portrait and landscape.
  • In a mobile browser, the interface does rotate into landscape orientation, but it isn't guaranteed to work in landscape.

A screen that rotates is not the same as a supported orientation, so seeing a mobile browser turn into landscape doesn't mean landscape is supported.

Platform Administrator Study Guide

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Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad)

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App menu and App Launcher on mobile

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