Multiple approvers on one approval step
Key Takeaway
In a Classic approval process, only "Automatically assign to approver(s)" puts multiple approvers on one step. You then choose first response or unanimous approval.
An approval step can send one approval request to several people at once instead of to a single approver. In a Classic approval process, the admin chooses whether the first response decides the outcome or whether every approver must approve. Flow Approval Processes, a newer flow-based alternative, offer a similar choice for steps assigned to a group.
Select Approver options in a Classic approval process
In a Classic approval process, each approval step has a "Select Approver" setting with four options:
- Let the submitter choose the approver manually (the default)
- Automatically assign an approver using a standard or custom hierarchy field
- Automatically assign to queue
- Automatically assign to approver(s)
Only "Automatically assign to approver(s)" puts multiple approvers on one step. It can assign the request to specific users, specific queues, or users related to the submitted record, up to 25 per step.
A manager's manager isn't an option for a designated approver in a Classic approval process. If you assign the same user to a Classic step more than once, Salesforce sends that user only one request.