Agentforce capabilities and characteristics
Key Takeaway
An admin can set up an Agentforce agent without code, and the agent works inside the same licenses, permissions, and security controls as the rest of Salesforce.
Agentforce is the Salesforce platform for building and deploying AI agents. An agent is a goal-oriented, autonomous AI assistant. It can start and finish a sequence of tasks, handle natural language conversations, and securely give relevant answers drawn from business data.
How an agent handles a request
When a user sends a request, the agent works out what needs to be done. It then uses subagents and actions to do it, following its instructions and the data it has been given. Agentforce agents reason, take action, and generate responses through the Atlas reasoning engine.
The instructions also act as guardrails, so the agent stays on task and doesn't hallucinate.
Agents work best on requests tied to a specific topic, not open-ended questions. In general, they handle one intent per message, so users can break complex requests into separate messages. The "Draft or Revise Email" action is an exception that can combine actions. Conversations aren't personalized based on past sessions.