Chatter licenses for internal and external users
Key Takeaway
Match the license to the person: Chatter Free for Chatter with no Salesforce data, Chatter Only for Chatter plus some Salesforce objects, and Chatter External for people outside your company's email domain, who stay inside the groups they're invited to.
Every user with a standard Salesforce license already gets Chatter at no extra cost. Salesforce also sells Chatter-specific licenses for people who need Chatter without a full Salesforce license. The right choice depends on who the person is and how much Salesforce data, if any, they should reach.
Who each license is for
The Chatter-specific licenses are Chatter External, Chatter Free, and Chatter Only, which is also known as Chatter Plus. Lightning Platform Starter isn't one of these three, but it is also for users who need Chatter.
| License | Who it is for | Can be a Chatter moderator |
|---|---|---|
| Chatter Free | Users without Salesforce licenses who need Chatter | Yes |
| Chatter Only | Users without Salesforce licenses who need Chatter plus some Salesforce objects | Yes |
| Lightning Platform Starter | Users in Experience Cloud sites who need Chatter and a wide variety of Salesforce objects | Yes |
| Chatter External | Users outside your company's email domain | No |