External users in Chatter groups
Key Takeaway
Chatter customers work only inside the groups they're invited to, and they never see records or other Salesforce data.
Chatter customers are people outside your company's email domains who you bring into specific Chatter groups to work together. They use the Chatter External license, which keeps them inside the groups they're invited to.
How customers differ from other Chatter users
Customer invitations are different from coworker invitations. Coworker invitations let Salesforce users invite coworkers without Salesforce licenses to Chatter. Customers come from outside your company's email domains. Here is how their access compares with that of a Chatter Free user:
| What they can do | |
|---|---|
| Chatter Free user | Access standard Chatter items such as people, profiles, groups, and files |
| Coworker invited to Chatter | Access Chatter people, profiles, groups, and files, but not record data |
| Chatter customer (Chatter External license) | Access information and interact with users only in the groups they're invited to |